When a client earns more and you want to increase fees, how should you communicate this?

When considering how to communicate a fee increase to a client who has experienced an increase in earnings, it is important to approach the conversation with transparency and sensitivity. Informing the client that you hope they can pay the full fee starting on a specified date demonstrates respect for the client's financial situation while also addressing the need for the adjustment.

This method shows that you value the client’s ongoing relationship and are giving them advance notice of the change. It allows them the opportunity to assess their financial situation and prepare for the increase, fostering open communication. By specifying a date, you provide clarity and allow the client to understand the timeline for the adjustment, which can help to alleviate potential anxiety about the matter.

In contrast, waiting for the client to ask about fees may come off as passive and could lead to misunderstandings. Communicating the increase without context lacks the necessary sensitivity and may leave the client feeling unsettled or caught off guard. Transitioning immediately to the increased rate would not take into account the client's financial circumstances and could damage the therapeutic relationship by failing to involve them in the conversation about their fees. This highlights the importance of communication that is informed, respectful, and considerate of the client's situation.