What should social workers consider when starting to use digital communication with clients?

When social workers begin to use digital communication with clients, maintaining confidentiality and obtaining informed consent are paramount. Digital platforms can increase risks related to privacy breaches, as messages may be intercepted or stored in ways that compromise client confidentiality. Social workers have an ethical duty to protect client information and ensure that their communication is secure.

Additionally, informed consent is essential in establishing clear boundaries around how digital communication will be used, what confidentiality means in this context, and how clients' data will be handled. This helps clients make informed decisions regarding their comfort with digital communication methods.

While the other options touch on relevant aspects, they fail to address the critical ethical and legal responsibilities that social workers must uphold regarding client relationships and data protection. Focusing solely on convenience neglects the importance of privacy, assuming client comfort disregards individual preferences and concerns, and disregarding professional boundaries undermines the trust and integrity of the therapeutic relationship.