What aspect is important to discuss when providing telehealth services?

When providing telehealth services, discussing back-up plans if technology fails is crucial. The nature of telehealth relies heavily on technology, and disruptions can occur due to poor internet connection, platform outages, or device malfunctions. Having a well-established back-up plan ensures that both the therapist and client are prepared for these potential issues. This may include strategies such as having alternative communication methods ready, such as a phone call or an alternative video platform, so that the therapeutic relationship is minimally disrupted.

While other aspects, such as verifying a client's identity or understanding the legal restrictions related to practicing in different states, are indeed important considerations in a telehealth context, the immediate and practical challenge of technology failure is a significant concern that directly affects the therapeutic process. Prioritizing the management of technical issues helps maintain the continuity and effectiveness of therapy.