How must a client request their therapy records?

The correct answer is that a client must request their therapy records through a written request. This procedure is essential because it ensures that there is a formal and clear record of the request being made, which is important for both the client and the therapist. Written requests help safeguard the client's rights to their records and provide a clear trail of communication regarding sensitive information.

Formal written requests also help uphold ethical standards and legal guidelines associated with client confidentiality and access to records. Therapists and mental health professionals often have policies in place to manage these requests systematically, allowing them to verify the identity of the requester and ensure that they are authorized to access the information. This adds an extra layer of protection for the client’s sensitive data.

Other methods of requesting records, such as verbal requests over the phone, emails, or asking during a session, can lead to misunderstandings or may not comply with the established legal protocols designed to handle requests for confidential information. Written requests mitigate these risks by providing a clear, documented procedure that protects both the client and the therapist.